Answered By: Emma Sansby, BA (Hons) MA MCLIP
Last Updated: 18 Sep, 2018     Views: 35

Most of the time this will be because someone else is reading it.  Each of our ebooks is supplied under licence and some restrict the number of people that can access each ebook at once.  If this is the case please try again later.

If you have an ebook open and do not take any action (e.g. turn a page) for 15 minutes you are likely to be logged out of the ebook automatically.

If you encounter a problem with an e-book and have reason to believe it is due to neither of the reasons above please let us know by emailing