Q. I can't remember my computer username or password - what should I do?

Information for Students

There are several BGU systems you can login to with your IT credentials.  Your password is always the same, regardless of the system you are trying to access, but the way you enter your username varies between systems.  The table below lists the main systems and which username you should use:

Information for Staff

There are several BGU systems you can login to with your IT credentials.  Your password is mostly always the same, except for your library loans account (which must be set separately using the Set/Reset Password link on the WorldCat sign-in page).  The way you enter your username varies between systems.  The table below lists the main systems and which username you should use:

Information for Students and Staff

If you follow the guidelines above and still have problems accessing a system contact the IT Helpdesk at helpdesk@bishopg.ac.uk or on 01522 583666.  

If you forget your password, or enter it incorrectly too many times and lock your account, you can reset/unlock it yourself.  You need to register to use this service at https://aka.ms/ssprsetup.  

Once registered for the service, if you are off-campus and wish to change your password use this link: 
https://account.activedirectory.windowsazure.com/ChangePassword.aspx

Or, if you have forgotten your password or your account has become locked, use this link:
https://passwordreset.microsoftonline.com

If you are an external borrower or visitor, please contact the library team for advice.