Who do I contact if I'm having problems accessing online resources off campus?
Firstly, check you can login to the Portal from the BGU website (there's a link right at the bottom of the homepage). If you can’t, contact IT Services at email@example.com.
If you can login to the Portal but you can’t access library e-resources, try re-setting your BGU password (see link below: What should I do if I forget the password to my library account?).
If this still doesn’t work try a different internet browser (Chrome, Firefox, Safari, Edge, IE) in case your normal browser hasn’t stored and is trying to use your old password.
If this still doesn’t work, please contact us at firstname.lastname@example.org.