Answered By: Emma Sansby, BA (Hons) MA MCLIP Last Updated: 10 May, 2016 Views: 33
If you can’t get into an e-book it is probably because someone else is reading it; many e-books only permit one, or in some instances three people to access them at a time. If this is the case please try again later.
If you are already reading an e-book and you are thrown out it will be because there has been no activity for 15 minutes (e.g. you have not turned a page in that time). If you encounter a problem with an e-book under any other circumstances please let us know by emailing firstname.lastname@example.org.