Answered By: Emma Sansby
Last Updated: 04 Jul, 2017     Views: 82

Have you entered your full email address and password?   If you first enrolled at BG before September 2010 your email address should be in the format <B******@bishopg.ac.uk> and if you enrolled during or after September 2010 your email address should be in the format <B******@student.bishopg.ac.uk> (remember that if your student number contains a 0 it is a zero not a letter). 

If this still doesn’t work it could be a problem with your password or your account - in this case contact staff at the IT Helpdesk in the CELT Centre, or phone 01522 583666 or email helpdesk@bishopg.ac.uk.

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