Answered By: Emma Sansby
Last Updated: 16 May, 2016     Views: 174

It could be one of several things.  Consider the questions below and if nothing works email us at library@bishopg.ac.uk:

  • Are you using the correct username and password? You should use the same username and password that you use to access Blackboard.
     
  • When you try to log in to the e-book / article do you see a login page that has BGU branding on it and is headed "Log in to BGU library e-resources"?  If not, you may be trying to access a resource that our library doesn't subscribe to.  This can often happen if you use a search engine to find resources instead of using WorldCat or our A-Z Databases site. 
     
  • Can you login OK, but get an error message when you try to open the e-book / article?  In this case there may be a problem with the actual resource: please contact the Library at the email address above (including details of what you are trying to access) and we will investigate the problem.